Delivery

Delivery is broken down into different areas; design (web and graphic), printing, marketing consultancy and marketing (sales, telesales, telemarketing) and distribution of marketing materials.

Design - Graphic and Web

1. Delivery of graphic and web design (including web templates and designs) will be made via the web, email and on a flash drive or other suitable storage medium.
2. Once paid for, the graphics, content, logos and images become the property of the customer.
3. Back ups of all graphic and web design are kept for up to 3 years from expiry; so in the case of web design the period of 3 years commences from the cancellation date of any web site or graphic design purchase. However, if our storage medium breaks down at any time we are not held responsible for providing copies and customer's should ensure that they keep a back up of their work.
4. A copy of work undertaken and paid for may be requested at any time and up to 3 years after the purchase is made.
5. Local and remote copies are kept for web sites and copies are also kept on a separate hard drive to ensure that data is not lost.

Printing Jobs

1. Delivery of printed work will vary dependant upon whether the print job is carried out locally, or elsewhere in the UK. Local printing should be collected and paid for by the customer. Printing carried out outside of Swindon will be delivered by courier to your business address.
2. Printing must be paid for in advance via Paypal if being delivered outside of the area.
3. If the customer is providing the files for printing, they must be delivered on a JPG or PDF, 300 DPI resolution (less than 300 DPI will not be accepted). Your files must be save to show crop marks, bleeds (3mm) and other printers marks.
4. High resolution JPG, PSD or PNG images can be sent to us to prepare for print. All images MUST be 300 dpi or more in order to produce a professional result.
5. Once work has been proofed by you, Swindon Graphic Design is not responsible for any errors be in content or image resolution or otherwise.

Marketing - Consultancy

1. Swindon Graphic Design and the Client must meet face to face to discuss requirements
2. A quotation will be presented to the customer prior to any campaign taking off. Consultancy will be charged on an hourly basis.
3. Campaign plan and results will be presented on a spread sheet to the customer and a meeting will take place to discuss results.
5. Invoicing will take place after consultancy and upon presentation of results. Payment must be made within 7 working days of invoice date.

Marketing - Sales - Telesales and Telemarketing

1. A meeting will take place prior to setting up a campaign to determine requirements and also to determine time scales and results.
2. The client will provide and own the database to be used for all campaigns. The database will not be used by us for any other campaign or sold on to any third party.
3. Campaign results will be recorded and presented to the client daily and at the end of the campaign.
4. We may require access to the customer database to update their records in which case we must be provided with a username and password. In some cases we may request a email address when acting on behalf of the client to enable us to send marketing literature to prospects.
5. Marketing literature must be provided by the client for email/posting; and if posting the client must send marketing literature same day or next day latest.
6. Payment shall be made 7 days from date of invoice for each campaign undertaken.

Marketing - Leaflet Distribution

1. A meeting will take place to determine which areas of Swindon the client wishes to distribute to.
2.Payment must be made in advance of distribution. No exception will be made.
3. We have the right not to distribute unsuitable marketing literature and especially that which is unsuitable for 18 years and under.
4. Leaflet distribution takes place by hand and delivery time may be affected by the weather. The client must understand that project delivery time may be extended in such circumstances.
5. If Swindon Graphic Design are printing the job for delivery, then delivery of the literature will be to our own office. We will ensure that the print job is good and we will not commence distribution until the customer has proofed the print job.
6. A report will be issued of streets delivered to and homes that have not been delivered to where it has been stated by the home owner that no marketing materials be posted through their letterbox.
7. If the client is providing marketing literature for distribution, this must be delivered to us in a timely fashion. We will provide distribution dates and latest date and time for delivery of materials for distribution. If the client misses the deadline, then there will be no refund unless the circumstances are genuinely unavoidable for example late print delivery.

Marketing - Data Cleansing

1. A meeting will take place prior to setting up a campaign to determine requirements and also to determine time scales and results.
2. The client will provide and own the database to be used for all campaigns. The database will not be used by us for any other campaign or sold on to any third party.
3. Campaign results will be recorded and presented to the client at the end of the campaign.
4. We may require access to the customer database to update their records in which case we must be provided with a username and password.
5. Cost is estimated per 1,000 records and invoicing will take place prior to the campaign starting.

Marketing - Newsletter Campaigns

1. A meeting will take place prior to setting up a campaign to determine requirements and also to determine time scales and results.
2. The client will provide and own the database to be used for all campaigns. The database will not be used by us for any other campaign or sold on to any third party.
3. The campaign will be set up so that the client receives email leads from all newsletter campaigns. Unsubscribers will be removed automatically from the database.
4. We may require access to the customer database to update their records in which case we must be provided with a username and password. In some cases we may request a email address when acting on behalf of the client to enable us to send marketing literature to prospects.
6. Payment must be made in advance and prior to the campaign taking off.